Frequently asked questions

Search on our Flights page, choose a fare, enter each traveller's name exactly as in their passport, and pay. Your e-ticket is sent by email and WhatsApp once the airline confirms.

Yes. Enter the traveller's details as in their passport, and your own contact details for the booking.

Use "Track a booking" with your reference (starting KT) and your email, or sign in to your account to see everything in one place.

Yes. Use the quote form — honeymoons, Umrah, school trips, family reunions and business travel. A planner replies with an itemised quote, usually within one working day.

Depending on your country: MTN Mobile Money and Orange Money (Cameroon), cards, PayPal and bank transfer. M-Pesa and other mobile money networks are being added.

No. The price you see is the total. For visas we show the government fee and our service fee separately.

Yes. A receipt is emailed when the payment is confirmed, and you can download invoices and receipts from your booking page.

Your country's currency. Mobile money in Cameroon is charged in XAF, and PayPal is charged in US dollars — the checkout shows the exact amount before you pay.

No — and nobody honestly can. Only the embassy or immigration service decides. We make sure your application is complete and correct, which is the best way to avoid delays and refusals.

It depends on the country: e-visas such as the UAE usually take 3 to 5 working days; the UK and Schengen often take 3 weeks or more. Each visa page shows the usual time.

For e-visas, no — a clear scan is enough. For some embassy visas your passport is needed; we explain exactly when and how.

Your documents are stored privately, outside the public website, and can only be opened by you and our visa team.

Every article carries the name of the person who wrote it, and that name links to a page describing their background and the subjects they cover. We do not publish under house bylines.

Every article carries the name of the person who wrote it, and that name links to a page describing their background and the subjects they cover. We do not publish under house bylines.

Use the contact form, giving the address of the article and the specific error. An editor checks the claim against the original sourcing and answers within two working days, whether or not we agree with you.

Usually, yes. Flights follow the airline's fare rules shown before you book; tours and visas follow our refund policy. Contact us with your reference.

Government fees are not refundable, as the authorities keep them. We will explain the reasons given and help you decide whether to reapply.

Quoting and linking need no permission at all. Republishing a full article, translating it, or using it to train a model does — ask through the contact form and say what you have in mind. The answer is often yes.